COMMUNICATION ABOUT CORONAVIRUS

The Italian Government has issued a new decree in order to prevent the diffusion of COVID-19. We kindly recommend to follow the guidelines.

What does the decree establish about tourist circulation?

Tourist movements need to be strictly avoided throughout the territory. Italian and foreign tourists who are already on holiday need to strongly reduce the movements and to return home.

Considering that airports and train stations are open, all tourists will be able to return home. We kindly
recommend to check the public transports status on the related websites.

Can I modify or cancel my prepaid reservation?

We are trying to support our customers in this period. If you have a prepaid reservation with pick up date within 03/04/2020 and you cannot proceed with your trip because your destination is subject to restrictions due to Coronavirus, your booking can be cancelled as follows:

  • contact our Customer Care at the address customerservice@noleggiare.it specifying the details of your reservation and the reason of the cancellation;
  • you will receive a compensation voucher of the amount you had already paid: you can use it for a future reservation, which needs to be confirmed within 31/12/2020, and it is valid for any date and for any Noleggiare location.

If you need further information, please contact us.

In case you booked a car through a broker, we kindly ask you to contact the intermediary website in order to receive assistance. We remind that modification and cancellation policies may vary depending on the brokers.

We invite you to keep informed on the webpage of the Ministry of Health: www.salute.gov.it/nuovocoronavirus

What happens to reservations regarding restricted areas?

Our offices are currently open and operative, so you can pick up or drop off your car. Opening hours may vary, so please keep informed contacting the related locations.

Are you taking preventative measures in order to reduce the diffusion?

We are cautiously monitoring the communications of the WHO. Our cars are sanitized before every rental
and our staff is following the guidelines of the Ministry of Health:

  • all surfaces in the offices are constantly sanitized with alcohol/chlorine-based products;
  • everyone maintains the distance of 1 meter or more.