FREQUENTLY ASKED QUESTIONS
BROWSE BY CATEGORY
1. BOOKING A VEHICLE
Noleggiare offers various options for booking your rental vehicle.
The websitewww.noleggiare.it allows you to check what’s available in our fleet 24/7 and book your holiday, with the chance to pay for your rental directly online or in one of our offices at the time you collect the vehicle.
Alternatively, you can book by directly contacting Noleggiare’s Booking Center.
In the event of technical problems when booking on our website www.noleggiare.it (e.g. loss of connection on the devices you are using to book, problems with your bank’s website, etc.) you can use the support of Noleggiare’s Booking Center to check the status of your booking.
Yes, Noleggiare allows you to collect a vehicle even when an office is closed (for more details on the opening hours of our offices check the tabs for our offices.
To collect a vehicle using this procedure our paid “Out Of Hours” service is available. The service is subject to confirmation and you can book it by directly contacting Noleggiare’s Booking Center.
Yes, Noleggiare allows you to return a vehicle even when an office is closed.
To return a vehicle using the self-service procedure the “Key-Box” service is available free of charge in most of our branches. You’ll simply have to leave the keys in our box after parking the vehicle.
We recommend you check the tabs of our offices to see whether they offer the “Key-Box” service.
Even if the Key-Box service is not available you will be able to return a vehicle when an office is closed by using our paid “Out Of Hours” service. The service is subject to confirmation and may be booked by directly contacting Noleggiare’s Booking Center.
It is not currently possible to book a specific car model for your rental.
Please note that in the rental car sector companies always guarantee customers a vehicle from the Category they have booked or a superior Category.
Car models you see online always refer to a specific Category (e.g. small car, medium car, station wagon, 9-seater mini bus, etc) and you won’t necessarily be given the model that was used as an example.
If you need to book a specific van model, please contact Noleggiare’s Booking Center or our rental stations. Our consultants will be happy to help you find the van that is most suited to your requirements.
All the technical information for our fleet of vansis available online.
Noleggiare is able to satisfy all of your mobility requirements.
Our sales consultants are also available to talk you through solutions for rentals of more than 30 days and medium-term rentals. If you have a requirement of this type please contact Noleggiare’s Booking Center.
If, on the other hand, you are interested in an actual Long-Term Rental please visit our dedicated website.
Yes, during the winter many of our vehicles are equipped with snow tires. If you have a requirement of this type please contact Noleggiare’s Booking Centeror our rental stations.
During the winter, in many Italian provinces, vehicles need to have snow tires or have a set of snow chains. on board.
All our vehicles are provided with snow chains at no extra charge.
To change your booking you can contact Noleggiare’s Booking Centeror our rental stations..
Please contact us as soon as possible so that we can plan ahead and satisfy your request.
To cancel your booking you can contactNoleggiare’s Booking Centeror our rental stations..
Please contact us as soon as possible so that we can plan ahead and satisfy your request.
After making a booking on our website www.noleggiare.it, you will receive a confirmation email with an attached summary of your rental.
For bookings made with the support of Noleggiare’s Booking Center or our rental stations, your rental summary will be provided directly by our consultants or sent to you by email.
Yes, Noleggiare also offers a service for delivery and collection of vehicles from people’s homes.
To collect or return a vehicle in this way we have our paid “Delivery / Collection” service. The service is subject to confirmation and may be requested by directly contacting Noleggiare’s Booking Center..
2. RENTAL REQUIREMENTS
All authorized drivers must be aged 19 and over.
For drivers aged below 25 and above 75, rentals are permitted subject to the payment of a supplementary daily charge for certain categories of vehicles, that are identified based on the age of the drivers.
Supplementary charges for “Young Drivers” and “Senior Drivers” are therefore applied at the level shown in the Noleggiare Price List and are included in the rental fee.
When you reach our office to collect the vehicle, you will be asked for a valid identity document your driving license and a credit or debit card in your name for the deposit. For more details on the types of debit cards accepted see our Rate Schedule.
If you are not a resident of an EU country you will also be asked for a passport. We also suggest you bring a printed or digital copy of the voucher with your booking confirmation.
To rent a vehicle you must have a valid driving license from an EU/EFTA Country which enables you to drive the type of vehicle you have rented. The driving license must have been issued for at least 12 months and must be displayed when you collect the vehicle. If you are a resident in a non-EU country you will have to provide both the driving license of your country of origin and a valid driving license for international use. As an alternative to an international driving license you can provide a license written in Latin script that is translated by an embassy or an equivalent authority.
Noleggiare allows you to add one ore more additional drivers through the paid “Additional Driver” service (check out our Fee Schedule to find out more). You can buy the service online on our websitewww.noleggiare.it, through Noleggiare’s Booking Center or directly at our rental stations when you collect the vehicle.
All the other drivers must be present at the time you collect the vehicle in order to show their documents and register their driving licenses.
The additional drivers must satisfy the same age and driving license requirements as the main driver.
3. EXCESS AND COVERAGE
All our vehicles are covered by a civil liability insurance policy in accordance with the applicable laws, which provides insurance coverage for civil liability towards third parties. Passengers are also covered by the civil liability insurance policy.
The civil liability insurance policy does not cover any injuries sustained by the driver, but we have our paid “Injury Protection” service (check out our Fee Schedule to find out more). You can buy the service online on our websitewww.noleggiare.it, through Noleggiare’s Booking Center or directly at our rental stations when you collect the vehicle.
Yes, our “Injury Protection”service covers the driver in the event of injury, death or permanent invalidity. The service compensates the driver in the event of injuries or death up to a maximum value of € 100,000.00, it reimburses hospital expenses up to a predetermined maximum level, it provides for a maximum predetermined daily hospital indemnification in the event of hospitalization for no more than 360 days and provides for a maximum predetermined daily indemnification in the event of plaster casts being applied to limbs. The daily indemnifications are not granted cumulatively. In the event of repatriation of a corpse, the maximum reimbursement provided shall be equal to the predetermined value. All of the reimbursements described above are payable only in the event of accidents occurring to the driver inside the vehicle, while passengers are protected by the vehicle’s civil liability insurance.
You can buy the service online on our websitewww.noleggiare.it, through Noleggiare’s Booking Center or directly at our rental stations when you collect the vehicle.
The rental fee includes the service for the conventional reduction of the damage (CDW) and theft (TLW) liability.
The CDW concerns any damages identified at the end of the rental. The charging of any such damages, by way of a penalty, will be calculated in consideration of the maximum value (also known as the Damage Excess) that varies in accordance with the category of vehicle that is rented.
The TLW Concerns the theft of a vehicle during the rental. Charges for theft, by way of a penalty, are also calculated in consideration of the maximum value (also known as the Theft Excess) that varies in accordance with the category of vehicle that is rented.
To find out more please refer to our dedicated web page.
Noleggiare, however, allows you to reduce or eliminate your liability for vehicle damage or theft through specific packages. See our Rate Schedule to learn more.
If you have taken out your own insurance policy with another company, this will only be valid between you and the respective insurance provider. It will not affect your liability towards us in the event of the theft of or damage to your rental vehicle. Therefore your liability to Noleggiare will be governed by theGeneral Conditions of Rental and any type of protection you may have purchased.
4. CREDIT AND DEBIT CARD, SECURITY DEPOSIT AND PAYMENT OF THE RENTAL
When collecting a vehicle the contract holder must provide a credit or debit card in his/her name as a guarantee for the rental. For more information on the types of debit cards accepted, please refer to our fee schedule. Two credit cards may be asked for special vehicle groups as a guarantee. For more information, please refer to our web page.
At the time of the rental, the holder of the booking/contract must be at the desk and show a credit or debit card (Visa, MasterCard, American Express and UnionPay) with his/her name and surname.
Debit cards are only accepted for these vehicle categories: A, B, C, D, E and Z. However, two credit cards may be requested for special vehicle groups as a guarantee. For more information, please refer to our web page. No types of Prepaid cards, Revolving, Postepay, Visa Electron, V Pay, Pagobancomat, Viabuy, PayPal cards, or cards with the logo “Electron” or the wording “Electron Use Only”, and cards from the “Maestro” circuit are permitted as a guarantee.
The balance on the card must be sufficient to cover the vehicle liability, any extra charges or deposits required as a guarantee for the rental. The “monthly/multi-monthly” rental option is available exclusively with a credit card (no Debit or Prepaid cards) as a guarantee for all vehicle categories. Please also check the PIN code of your credit card before you reach the desk.
The rental can be paid online on the website www.noleggiare.it/en or directly in our office before you collect the vehicle.
Our website allows you to pay for the rental with any authorised payment card for online purchases. If you want to pay for the rental directly in our office, you can do this with a credit card, debit card, prepaid card or cash up to a maximum value of € 999.00.
Regardless of your preferred payment method, you will need a valid credit or debit card (Visa, MasterCard, American Express, UnionPay) as a guarantee for the rental. These cards must have the name and surname of the holder of the booking/rental on the front. For more information on the types of debit cards accepted, please refer to our fee schedule.
Two credit cards may be asked for special vehicle groups as a guarantee. For more information, please refer to our web page. Please also check your card’s PIN code before you reach the desk.
Rental can be paid online at www.noleggiare.it/en or directly in our office before picking up the vehicle. Our website allows payment of the rental with any payment card that is enabled for online purchases. On the other hand, if you would like to pay the rental directly in our office, you can do so with a credit card, debit card, ATM card, prepaid card or cash up to a maximum amount of 999 euros. In order to access the rental, regardless of the payment method you choose, a guarantee credit or debit card (Visa, MasterCard, American Express, UnionPay) with the name and surname of the reservation/rental holder on the front will be required in any case.
For more details on the types of debit cards accepted see our Standard Rate. Two financial credit cards may be required as guarantee for particular Special Vehicle Groups. Please consult our dedicated Web page for more details. We also recommend that you verify your card PIN code before arrival at the desk.
5. COLLECTION OF THE VEHICLE
If you entered the number of your flight/train when booking, in case of a delay, your vehicle would be available free of charge until the rental station closes. If your flight lands or your train arrives beyond the opening hours of our office, the reservation will be held for a maximum of 2 hours and no later than 01:00 a.m. After such time, the “Out Of Hours” service will cost € 50.00 (VAT included).
In any case, for your peace of mind and to help us get things organized, please get in touch with your rental office as soon as possible if you are late.
If you have provided your flight/train number in your booking, your vehicle will be kept for you free of charge up to a maximum of 59 minutes after the actual landing time of the flight or the arrival time of the train in the station. If your flight lands or your train arrives beyond the opening hours of our office, our staff can wait up to 01:00 AM, but, in these cases, the“Out Of Hours” service will involve the charge set forth in our Fee Schedule (€ 50.00 including VAT per hour for a maximum of 2 hours).
In any case, for your peace of mind and to help us get things organized, if you are late, please contact your rental office as soon as possible.
To amend your booking before arriving in our office, you can contact Noleggiare’s Booking Center or our rental stations.
Alternatively, you can ask for a larger vehicle upon collection and if this is available you can rent it by paying a supplement at the desk.
Our vehicles are normally new and in excellent condition. In any case, if a vehicle does happen to have pre-existing minor damage, this will be reported in our Check-Out form, which is an integral part of the rental contract.
The Check-Out form will be shown to you when you collect a vehicle and you will be asked to sign it for acceptance. In this way, you can be sure this damage is not be attributed to you when you return the vehicle.
6. DURING THE RENTAL
In the event of a breakdown, or following an accident which results in the vehicle no longer being drivable, you will have to call ourRoadside Assistance, which is operational 24//7, and follow the instructions provided by our operator.
You can find the number on your rental contract or on our dedicated web page.
We also suggest you promptly inform thenearest Noleggiare station, so that you can resume your journey as soon as possible.
In the event of an accident we recommend that you first contact the police so they analyze the situation and check to see who is at fault.
If this is not possible, you will have to complete the CAI Accident Statement form you will find in the vehicle.
You will then need to send an electronic copy of the CAI form to the rental office as soon as possible (for more information on the contact details of our offices please refer to the tabs for our offices) and deliver the hard copy when you return the vehicle.
If the vehicle is not drivable please contact our Roadside Assistance and follow the instructions from our operator. You can find the contact details for Roadside Assistance on your rental contract or on our dedicated web page.
In the event of an accident not involving another vehicle, you must inform our staff when you return the vehicle so that they can assess the extent of the damage and, where possible, the corresponding cost. For more information please refer to our dedicated web page on the management of damage.
If the vehicle is not drivable please contact our Roadside Assistance and follow the instructions from our operator. You can find the contact details for Roadside Assistance on your rental contract or on our dedicated web page.
If the vehicle is stolen, you must contact the nearest Noleggiare station, immediately, so that they can provide you with a copy of the registration certificate for the vehicle, which you will need to report the theft.
You will then need to immediately report the matter to a public authority, ensuring you state the correct owner of the vehicle. The owner is specified on the top left corner of the vehicle registration certificate.
Within 48 hours you must go to the nearest Noleggiare station and deliver the vehicle’s keys and the original copy of the report to our staff.
Our staff will then close the rental contract at the date the report and the keys are delivered. If necessary, you will be provided with a copy of the report.
Our standard rates normally provide for unlimited mileage for cars, unless specified otherwise.
For vans there are also rates that provide for specific limits on mileage.
For rentals of more than 30 days, in all cases maximum limits will apply for mileage as set forth in the specific rate.
In general, if you have exceeded the maximum mileage you will have to pay for the additional cost for every extra kilometer, as detailed in the Rental Contract.
Noleggiare vehicles can be used in all countries of the European Union, Switzerland and the United Kingdom after you have purchased the “Cross Border Card” service, which is available in all our offices and on our website www.noleggiare.it. You cannot use our vehicles in any other country.
In the event of the unauthorized use of our vehicles abroad, insurance coverages and limitation/waiver agreements will be invalidated. Customers will therefore be fully responsible/liable for any damage, theft or expenses for the recovery of vehicles.
If you need to replace your rental vehicle, we suggest you head to thenearest Noleggiare station. Our staff will provide all the necessary support to find the vehicle that is most suited to your requirements.
To extend your rental or notify us of a late return you can contact Noleggiare’s Booking Center or our rental stations.
Rental fees are on a daily basis so if a variation results in an extra day, you may be required to make an additional payment when you return the vehicle.
7. RETURNNG THE VEHICLE
You can go to the Noleggiare station where you are due to return the vehicle in accordance with your contract and return it earlier than planned. Our staff will carry out the procedures for closing the contract.
However, if you have prepaid the rental, we cannot refund any unused days.
You are generally not required to clean a vehicle before returning it. However, if the vehicle is very dirty on the exterior and/or inside, we suggest you clean it. If our staff need to perform extraordinary cleaning interventions you may be charged for these.
Noleggiare provide vehicles with a full tank and we ask that our customers return them with a full tank. If, for whatever reason, you are unable to fill the tank before returning the vehicle, we will take care of this and apply the paid Refueling service as detailed in the Rental Contract. You will also be charged for the value of the missing fuel.
To return a vehicle with any level of fuel and avoid additional charges, you can purchase our service“Prepaid Full Tank” in our branch when you collect the vehicle. For more information please ask your rental station.
Yes, Noleggiare allows you to return a vehicle even when an office is closed.
To return a vehicle using the self-service procedure the “Key-Box” service is available free of charge in most of our branches. You’ll simply have to leave the keys in our box after parking the vehicle.
We recommend you check the tabs of our offices to see whether they offer the “Key-Box” service.
Even if the Key-Box service is not available you will be able to return a vehicle when an office is closed by using our paid “Out Of Hours” service. The service is subject to confirmation and you can book it by directly contacting Noleggiare’s Booking Center.
Customers are considered responsible for the safekeeping of the vehicle until the reopening of the rental office.
You can agree to return the vehicle to a different Noleggiare office to the one you collected it from. The drop-off branch is shown in both the Booking and the Rental Contract and the “One Way” service is included in the rental fee.
If you need to return the vehicle to a different Noleggiare station from the one agreed in the Rental Contract, please contact Noleggiare’s Booking Center or therental office itself as soon as possible, to allow us to plan ahead for this. In these exceptional cases you will be asked to pay the “One Way” service after you return the vehicle.
In the event of new damage being found on the vehicle at the time it is returned, our staff will provide all details on the extent and cost of this damage. The cost of the most common damage is shown in our “Damage Tables”, which are periodically updated by professionals operating in the sector and are based on ANIA’s price lists and assessments. In these cases you will be given the opportunity to pay for any extra costs for damages at the time you return the vehicle.
For very significant damage, the cost will be determined through a Certified Technical Appraisal and our Customer Service will inform you of the respective payment procedures.
For more details on the procedures for managing damages please refer to our dedicated web page.
8. AFTER THE RENTAL
Our systems will release the security deposit shortly after the closing of the rental contract.
Nevertheless, released sums might not be immediately available on your bank statement. We are able to release the funds, but unfortunately we have no control over the time required for these to be credited to your account, as this depends on the credit card companies and interbank circuits. At certain times of the year, it could take between 7 and 30 days from the time sums are released until these appear on your bank statement.
If you have queries or questions and your rental is already finished, we suggest you contact your bank to ask for information or assistance.
Contact the rental office where you returned the vehicle as soon as possible and provide all the details concerning your Rental Contract and the item you have lost. Our staff will search for the item and provide you with instructions for collecting it.
Your copies of invoices will be provided by our operators when you return the vehicle or by email at the end of the rental.
You can also get copies of your invoices at any time directly from the Reserved Online Area on the websitewww.noleggiare.it
If there are any problems or you did not receive an invoice, please contact our Customer Service.
The main rental documents (contract, invoice, any technical appraisal for damages, receipts for any canceled cost/charge, etc) will be delivered to you immediately after these are issued in our offices or will be sent to you by email.
If there are any problems or you did not receive documents you required, please contact our Customer Service.
The authority that issued the fine will send this to Noleggiare who will not be able to pay this on behalf of the customer.
We will notify the authority issuing the fine of the details of the holder of the Rental Contract so that the fine can be reissued in their name.
In any case, we will notify you by email or post about the details of the offense in question.
There is a fee for the service of renotification of minutes and an amount specified in the Rental Agreement and in the Standard rate.
For any information on your rental or to report any problems with the service, please contact our Customer Service. Our operators will assess your request and will respond as soon as possible.
